Douglas Kopelman is the Chief Executive Officer of White Plains Linen, Red Cap Valet, and Hippodrome Services, overseeing strategy, operations, and growth across the Tri-State region. He focuses on elevating quality, improving production systems, and delivering efficient, best-in-class service for hospitality partners.

Before his current roles, Douglas served as CEO of Bal-Togs, where he implemented Lean Manufacturing and Lean Six Sigma practices to reduce waste, improve workflow, and strengthen operational quality.

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Douglas leads with a merit-based, hands-on approach that emphasizes clear expectations, critical thinking, and employee empowerment. Known for his calm and rational style, he believes challenges are solved through hard work, perseverance, and intelligent problem-solving. His goal is to continue building a strong regional platform and maintain all three companies’ positions as best-in-class providers in the Tri-State area.

Douglas graduated cum laude from Cornell University with a degree in Applied Economics and Management. He is an avid runner.

Joe has been a leader in the linen rental industry in the NYC area for over 30 years.

He has been an owner, operator, and now sales executive.  Throughout his career he has built experience, expertise, and a reputation as one of the leaders and thought leaders in the field.  There is rarely a problem he hasn't seen and solved before, and he is also on the cutting edge of developments in the industry.  His focus on customer-satisfaction and customer-retention means he's a welcomed sight at restaurants throughout the area.

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Since joining White Plains Linen in 2010, Jonathan has evolved from a solid foundation in retail Human Resources, stock, and merchandising, to an impressive leadership journey with WPL. Ascending from Account Manager to Vice President of Sales, his varied experience on the retail floor and in back-of-house operations provides him with a distinct perspective on the essential efforts needed to ensure smooth business operations. Today, Jonathan passionately leads our sales team, utilizing his comprehensive knowledge of logistics and interpersonal relationships to uphold the high standards of quality our partners expect. Under his guidance, White Plains Linen continues to lead the industry, driven by a leader who understands the business from every angle.

Andrew started his career with WPL at age 19 as an Account Manager. Shortly after, he was promoted to Transportation Manager, where he learned delivery routing and the workings of the entire facility, from sorting, cleaning, folding, order building, and delivery. Now, as a Regional Account Manager, Andrew uses all he's learned to innovate and elevate the customer experience.

Oscar joined the White Plains Linen team in 1991. In 1994, he joined the Delivery Department.

Working as a driver gave him an understanding of the daily challenges that keep the transportation department moving.

His dedication, reliability, and willingness to jump in whenever called played a key role in his advancement with the company. 

Oscar’s first-hand experience behind the wheel serves him well as the Transportation Director.  As someone who understands the job from the ground up – from customer interactions, traffic challenges, tight schedules, unfavorable weather conditions, and mechanical issues – Oscar can make informed decisions that assist his team and overall operations with any hurdles that may arise.

Michael began working at WPL in 1989 and has been apart of the growth of the company for over 30 years. His role has been building relationships with our clients and commitment to keep that as my prime focus. 

Luis Hernandez has been with White Plains Linen since 2006, starting as an Account Manager before moving into Transportation Management. His deep understanding of routing, operations, and customer service eventually led him back to account management. He now manages accounts across Upper Manhattan, Brooklyn, and Queens.

Kenny is a lifelong operator.  Before joining WPL, he worked at Hippodrome where he helped with technology implementation and process improvement.  He also has experience building a three-city residential cleaning company.  Kenny has built a career on the ideas that: 1) customer needs come first, and 2) employees come before that.  

Kenny went to Cornell University School of Industrial and Labor Relations, then NYI School of Law.

Hector was raised & worked in various family businesses in the grocery and F&B industry. He had a 13-year stint at Gap Inc. where he trained under Senn Delaney LLC and became the regional efficiency agent for underperforming stores in the NY metro region for Banana Republic. He also traveled the U.S. to open flagship stores for Gap, Old Navy & Banana Republic divisions. Hector began his career with WPL as the Regional Service Manager by catching the laundry bug via his love of food and has grown here for over 20 years. Hector is an avid fan of music, comedy, culinary arts & sports. Being of service to others & treating customers & colleagues as he would like to be treated is the basis of his mission of becoming a better human.

Cindy started with WPL as a customer service associate.  Since  then, she has quickly progressed through every part of the office, including Accounts Receivable, Accounts Payable.  Her extensive knowledge of multiple facets of the business operations grants her a unique perspective on enhancing customer satisfaction and overall experience. Simply: if a customer has a question, the answer likely runs through Cindy.  As a result, she was promoted to her current role.  Cindy is passionate about leveraging her diverse skill set to foster a customer-centric culture and drive continuous improvement within the organization.

Darryl truly built his career from the ground up.  He began here at WPL in 1996 as a driver.  He was quickly promoted to Account Manager.  In 2015, he was promoted to Account Management Director.  Since then, Darryl has helped develop WPL's reputation for customer focus and excellence.  Clients count on him for expertise, experience, responsiveness, and a smile. "DB" never lets them down.

Lillian has been part of the WPL family since 1991.  She started in Accounts Receivable processing client payments and now serves as the Credit & Collections Manager.  Lilly consistently puts customers first, working to resolve concerns with care and focus.  When she's not at work, you can expect to find her out with her family, or home with a book in hand.

​Steven Alfano is an Account Manager overseeing Connecticut, Northern Westchester, Northern Queens, and the Bronx. Since joining the company in April 2015, he has built a strong reputation for reliability, consistency, and a client-focused approach. Steven specializes in client relations,  exceptional customer service, and long-term account retention. He works closely with locations in his territory to ensure their needs are met while building lasting partnerships rooted in communication and trust. His goal is to make every client feel supported, understood, and confident in the service they receive.

Jordan Solomon is an entrepreneur and business owner/manager with over a decade of experience building and operating successful business ventures. A student athlete graduate of New York University's Stern School of Business, Jordan combines a strong academic foundation with hands-on leadership to drive growth, efficiency, and long-term value.

Born and raised in Rochester, New York, Jordan has now lived in New York City for 9 years. Outside of work, he is an avid New York Mets fan, collects vintage clothing, and enjoys snowboarding.